Refund policy
Return, Exchange, and Cancellation Policies
Incorrect Goods/Faulty Product Received
While we diligently inspect all products before shipping to maintain the highest standards, we acknowledge that unforeseen errors can occur.
If, for any reason, you receive a product that does not match your order or is found to be faulty, please don’t hesitate to contact us promptly via email at sale@deepblueperfume.com
or through WhatsApp at +971 56 833 0759
When reaching out, kindly include your order number and provide details of the product(s) you intended to purchase. Clearly outline the issue with the received item and specify whether you seek a refund or a replacement. Our customer care team will be ready to guide you on the
necessary steps to proceed with the return process.
RETURN:
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, in its original packaging, and the packaging must not be damaged. You’ll also need the receipt or proof of purchase. If any items in your order have been received in an unsatisfactory condition, please let us know within 24 hours of receiving your order. Please send your order number and clear photos of the damaged item alongside your pack slip using the CONTACT US section.
1) Please chat with us through our website.
2) WhatsApp us at +971 56 833 0759
3) Call us at +971 56 833 0759
RETURN POLICY:
Make sure to include your order number in the correspondence.
1- Eligibility for Returns:
Customers are entitled to return their purchases within 7 days from the purchase date.
2- Condition of the Product for Return:
The product and its packaging must be in brand-new condition to be eligible for a return. We retain the right to refuse a refund or exchange if the goods are returned in a non-resalable state or have damaged packaging. This does not affect your statutory rights.
3- Usage Policy for Returns:
Products must have at least 95% of the fragrance remaining.
4- Promotional-Offer Sales – Final
All orders placed during promotional offers are final. No returns or exchanges will be accepted.
5- Delivery Costs:
Delivery charges are not refundable.
6- Exchange Shipping:
Customers cover the delivery cost for exchange orders.
REFUND OPTIONS:
METHOD OF REFUND:
Refunds will be processed using the same payment method you used for the original transaction, except for shipping fees, which are non-refundable.
PROCESSING TIME:
Please allow up to 7 working days to complete the return process.
EXCHANGE POLICY:
1- TIME FRAME FOR EXCHANGES:
Exchanges are accepted within 48 hours of the purchase.
2- PRODUCT CONDITION FOR EXCHANGE:
Products eligible for exchange must be in their pristine, original condition, including the packaging.
3- USAGE POLICY FOR EXCHANGE:
Products are permissible to be tested, but must not be used more than 5% to qualify for an exchange.
4- PROMOTIONAL-OFFER SALES:
All orders placed during promotional offers are final. No returns or exchanges will be accepted.
EXCHANGE FEES:
A fee of 25 AED applies for product exchanges.
EXCHANGE TIMELINE:
The exchange process can take up to 8 working days to complete.
ORDER CANCELLATION:
If your order has not been dispatched, please get in touch with us immediately at sales@deepblueperfume.com or through WhatsApp at +971 56 833 0759 to begin the
cancellation process. This will facilitate a seamless cancellation and ensure a complete refund.
If your order has not been shipped, please get in touch with us immediately at sales@deepblueperfume.com or +971 56 833 0759 to initiate the cancellation procedure. This will enable a smooth cancellation and a full refund.
However, if your order has already been shipped and you desire to cancel, you must return the products before a refund can be provided. The original payment method will be used to process your refund, less any shipping costs associated with your original purchase.